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Shipping & Rates
We ship world-wide via FedEx, DPD or PostNL.
Rates will vary per country and are calculated while checking out.
As an indication we can say :
- EU : 7-26 Euro’s,
- US & Canada: starts at 16 euro
- Rest of the World: live rate calculation at checkout.
Addresses in the Netherlands can profit from free shipping on orders of 25 euro and above.
Almost all of the packages we sent have to be signed for delivery. This way they are insured and trackable.
All orders that are placed and paid on Monday to Friday before 16:00, Amsterdam time, will be processed the same day.
We will send you a notice when your order is in transit. You will also receive your Track&Trace code.
Shipping time can be 2 to 15 week/work days. Depending on your exotic place of habitat :)
You must know that we ship from the Netherlands. This means you may have to pay extra for taxes or customs fees in your country. These are costs we don’t have control over and depend on your country’s laws. The prices on the site and what we charge you are only for the goods and shipping costs. Just so you know..
Caution: Turkey, Brazil, Serbia, most of Asia and Russia are some of the countries who will cease your package. That’s why we won’t send those countries. Check with us to make sure if we’ll ship to your door via email or chat.
Returns
After receiving your package you have a 14 days cool-down period. In other words, if you have developed doubts or can’t see yourself ditch the tobacco for a healthier experience, no problem. Just let us know and then you have another 14 days to send us the un-opened and un-used products back. When we receive the goods we’ll refund you your purchase amount including shipping. You do have to pay the costs for the return shipping yourself though.
